What areas do
We serve the greater Charlotte area.
Our network of contractors live in various locations in the
greater Charlotte area so please don't
hesitate to call us and
inquire about work in your location.
What kind of Contractors do you refer?
only refer contractors and
service professionals who pass our screening
/pre-qualification process. We verify licensing, insurance and
contractor's status with the Better Business Bureau and Attorney
General's Office. We contact customers and contractors that
have worked with the
contractor to make
meet our quality network standards. It is our goal to refer
contractors who are
and do quality work, at a competitive price, that is
consistent with HIR mission.
Why should I use Home Improvement Referrals?
We have established relationships with a network of
pre-qualified contractors in the Charlotte area.
Many of the contractors have done
work for and with us over the
years building custom homes. Instead of just hoping someone
out from the
yellow pages or some other
advertisement, we provide a
network of pre-screened
professionals for you to work
How does the referral process work?
First, you contact us via the telephone or fill out our
simple online form
that will give us information
about your project.
Based on your needs
and requests, we will then
match you up
with one of our network contractors that you will work with directly.
Q: If I use your referral service am I obligated
with your network contractors?
select the contractor of your choice to do your job. You are
any obligation to use one of
network contractors if you
Q: How and when will I receive a
contractor referral from HIR?
representative from HIR will typically call you or email you
immediately but no later than within one day of your referral request
Q: Can I talk to other homeowners who have used a
We recommend that our clients request customer references
directly from the
contractor, since they will likely have customers with projects
are similar to yours.
Q: Is there a fee for using HIR?
A: There is no charge to
the homeowner for using our services.
How does HIR get paid for their services?
pay HIR a small sales/marketing fee for jobs they perform. It's
money they may have otherwise spent on advertising and sales
do not pay a membership fee to be part of our network
so there is no incentive for us to have members who perform
below our standards.
The relationship between homeowner and contractor is
business-as-usual. Homeowners pay contractors directly
according to agreed upon
Q: If I have a problem who do I contact?
We encourage customers to communicate directly with their
contractors. In the event that does not resolve the issue,
contractors are not employees of Home Improvement
Referrals, we do our best to assist with any conflicts.
use a contractor through HIR and want to use them again do we contact
contractor or your service?
is in everyones best interest to contact HIR, because we keep up with
licensing and insurance. We are also aware of any
their employees and any complaints, that may arise, from our